Refund
Policy.

This policy explains how to raise a payment, cancellation, or service concern with our team. Read it alongside your estimate, repair authorization, invoice, and any separate maintenance-plan agreement.

The appropriate outcome depends on the service, the agreement, the circumstances, and applicable consumer law. This page does not remove statutory rights or make a refund the only available remedy.

If you believe a payment was duplicated, an invoice contains an error, or a charge differs from what you authorized, contact us with the invoice or payment reference and the amount in question.

We will review the available records and explain the findings and any correction required. Please do not send full payment-card details, banking passwords, or other unnecessary sensitive information in your enquiry.

Contact us as soon as possible if you need to cancel or change an appointment. Whether a deposit is refundable depends on the terms disclosed and agreed for the booking, the work already authorized, and applicable law.

This page does not establish a cancellation fee or make every deposit non-refundable. Ask the team to confirm the relevant booking conditions and any proposed deduction in writing.

If you have a concern after service, share your invoice or visit date, the vehicle details, and a description of the issue. We may need to review the service records and discuss a follow-up inspection to understand what happened.

Depending on the findings and your rights, a resolution may involve correcting the work, addressing a parts issue, adjusting a charge, or a refund. Contacting us does not restrict any remedy available under applicable law.

Questions about parts, diagnostic charges, or specially ordered items are reviewed against the work authorized and the terms disclosed before purchase or service. Keep the estimate and any written parts information for reference.

Supplier conditions or an item’s special-order status do not override mandatory consumer rights. Ask us to explain any proposed charge or return condition rather than assuming that all items or completed services have the same refund rules.

Plan cancellation, unused services, prepaid amounts, and promotional purchases are considered under the specific agreement and applicable law. Review the plan’s billing, renewal, and cancellation terms before enrolling.

A displayed monthly equivalent for annual billing is not, by itself, a promise of monthly refunds. Ask our team to explain any proposed adjustment, including its calculation and the relevant plan terms.

We will discuss the review outcome and any refund amount or other remedy with you. Where a refund is due, the payment method, information required, and expected processing steps will be confirmed.

Payment-provider processing can affect when funds appear in your account. Ask for a transaction reference if you need to follow up. This policy does not replace any refund deadline or obligation imposed by applicable law.

If you disagree with a proposed resolution, ask us to review your concern and explain the basis for the outcome. Keep your estimates, authorizations, invoices, and relevant correspondence.

You may also use complaint procedures, regulators, payment-provider processes, or legal remedies available to you. This policy does not impose mandatory arbitration, waive statutory warranties, or require you to give up consumer rights.

Contact us by email or phone. If available, include these details to help us locate your service records:

• ✓Your name and preferred contact details
• ✓Invoice or booking reference and service date
• ✓Vehicle make, model, and relevant service information
• ✓The charge or concern you want reviewed
• ✓The outcome you are requesting

For a refund enquiry, billing question, or service concern, reach our team using the details below.