Terms &
Conditions.

These terms explain the general conditions for using our website and arranging automotive services with our team. Read them alongside the written estimate, repair authorization, invoice, and any separate plan terms provided for your visit.

A website enquiry does not by itself authorize repairs or complete a purchase. Service-specific details are confirmed with you before work proceeds. Nothing on this page limits rights or protections that apply under consumer law.

Appointment requests are subject to confirmation by our team. Provide accurate contact details, vehicle information, and a description of the work or concern so we can help arrange an appropriate visit.

If your plans change, contact us as soon as possible to discuss rescheduling or cancellation. Any applicable booking conditions or charges must be disclosed before you agree to them; this page does not establish a cancellation fee.

We explain the proposed work and provide an estimate or other authorization documentation as required by applicable law. Any charge for preparing an estimate or carrying out diagnostic work should be disclosed before you authorize it.

If an inspection reveals additional work, we discuss the findings, costs, and timing with you and obtain the necessary authorization before proceeding. Keep a copy of your estimate and authorization for reference.

The agreed scope of work is recorded in your service documentation. Parts selection and any relevant alternatives should be discussed as part of that agreement.

Completion times depend on the inspection findings, parts availability, and the work required. We will discuss material changes to the expected timing. Website descriptions provide an overview and do not replace the agreed service scope.

Website prices should be read with their stated billing basis and inclusions. Confirm the currency, applicable taxes, parts, labour, and any additional authorized charges in your estimate or plan agreement before committing.

Payment methods, deposits, and due dates are confirmed with your booking or service documentation. Review your invoice and contact the team if an item needs clarification. Keep receipts and records of payment.

Maintenance plans cover the services specified in the applicable plan agreement; they are not an unlimited repair commitment. Confirm vehicle eligibility, service frequency, coverage, exclusions, billing, renewal, and cancellation terms before enrolling.

Where yearly pricing is displayed as a monthly equivalent, the annual total is shown separately. Promotional availability, eligibility, expiry dates, and conditions must be confirmed with the team. Viewing a plan or sending an enquiry does not start a subscription.

Tell us about known faults, warning messages, modifications, and relevant service history. Confirm that you are the owner or have authority to approve work on the vehicle.

Remove personal valuables before leaving your vehicle and discuss any special access or handling instructions with the team. Collection arrangements and any separately applicable storage conditions should be agreed with you in advance. These requests do not remove our responsibilities under applicable law.

Your rights may include statutory warranties as well as any additional written parts or workmanship warranty supplied for the repair. An additional warranty does not replace protections required by law.

If you have a concern after service, contact us with your invoice or service date, vehicle details, and a description of the issue. We will discuss the concern and appropriate next steps. Coverage and remedies depend on the applicable law and the relevant service documents.

Use the website lawfully and do not attempt to access another person’s account, interfere with the site, or submit misleading information. Keep any account credentials confidential and report suspected unauthorized access.

Service descriptions and general maintenance information do not replace a vehicle inspection. External links and embedded services may be operated by other providers and may have their own terms. Contact us if you notice an error or an unavailable feature.

Provide only the information needed for your enquiry or booking. Do not send payment card details, passwords, or other unnecessary sensitive information through a general enquiry form.

Contact our team with questions about how information connected with your booking is handled or to request a correction to your contact details. Marketing preferences should be addressed separately from communications necessary to respond to an enquiry or manage a service.

We encourage you to contact us about a concern so we can review the service records and discuss a resolution. Include the relevant estimate or invoice and explain the outcome you are seeking.

Contacting us does not prevent you from using any complaint process, regulator, court, or remedy available under applicable law. These terms do not impose mandatory arbitration or waive statutory consumer rights.

Website terms may be updated to reflect changes in the services or information we provide. Ask for the version and service-specific terms applicable to your booking if you need a copy for your records.

A later website update does not, by itself, change an already agreed service contract. Changes to an existing agreement remain subject to that agreement and applicable law.

For questions about these terms or a service agreement, contact AutoForge.